Effective Date: July 2026

Primus Expert Inc. ("Primus Expert," "we," "our," or "us") values your privacy and is committed to protecting your personal information.

Information We Collect

When you contact us or request HVAC services, we may collect:

• Name

• Phone number

• Email address

• Service address

• Billing information

• Information about your HVAC equipment

• Communication history, including phone calls, emails, and text messages

When you visit our website, we may also automatically collect technical information such as your IP address, browser type, pages visited, and cookies to improve website performance.

How We Use Your Information

We use your information to:

• Schedule appointments

• Provide HVAC repair, installation, and maintenance services

• Prepare estimates and invoices

• Respond to customer inquiries

• Send appointment reminders

• Communicate regarding existing or requested services

• Improve our customer service

SMS Communications

If you provide your mobile phone number, you consent to receive text messages related to:

• Appointment confirmations

• Appointment reminders

• Technician arrival notifications

• Estimates

• Service updates

• Billing questions

• Customer support

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us directly.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Sharing Information

We do not sell, rent, or trade your personal information.

We may share information only with trusted service providers who help us operate our business or when required by law.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information.

Cookies

Our website may use cookies and analytics tools to improve user experience and website performance.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Contact Us

Primus Expert Inc.

Website:
https://primusexpert.com

Phone:
+1 267 513 2222

Email:
service2air@yahoo.com